Shipping & Returns
- Shipping & Returns
Returns may be made within 30 days of receipt of merchandise. If you wish to return items in this period please call our customer service department for a RMA (return authorization) number. We will issue a RMA number for unused merchandise in it's original packaging. Custom, used, or modified equipment is not returnable. To offset the expenses occurred in processing the order we charge a 20% restocking fee on returnable merchandise.
The customer is responsible for all freight charges to return merchandise. Freight charges are to be pre-paid. We will not accept any COD deliveries. The RMA number must be clearly visible. Upon inspection of returned merchandise we will issue a credit minus restocking fees. If the invoice was paid by credit card, we will credit your credit card account. If the invoice was paid by check we will issue a check within 5 working days. Please see our WARRANTY policy for information about non-performing merchandise.
All your deliveies from Independent-RestaurantSupply.com or our venders will be shipped either by a package delivery service such as UPS or by a common carrier such as Yellow Freight. We take care to use the most cost effective methods of transport. The cost to ship merchandise via UPS is based upon the following factors: Dimension of the package Weight Point of shipment Ship to point Residential/Commercial Delivery The costs associated with shipping via common carrier are effected by: Shipment Weight Freight Class Point of Shipment Ship to point (residential/commercial) Additional services requested (such as lift-gate or inside delivery) Our quoted costs are based on commercial delivery within the 48 lower states. If you are outside this area or require additional services, freight charges may be higher then your receipt charges shown at checkout. If freight charges are to be higher, then you will be notified by e-mail and asked for approval. If no approval is given your credit card will be refunded and the sale will be cancelled.
Upon receipt of your merchandise, it is the customers responsibility to inspect merchandise for any problems that may have occured in transit. Before signing for your order, YOU MUST Check quantities Inspect items for damage It is your right to refuse any order that shows damage or shortage at delivery. If acccepting, to note damage on the Bill of Lading. Sometimes damage may be hidden. If a problem is discovered in a timely fashion after acceptance, you should retain all packing materials and call us immediately.
Failure to follow the procedures outlined can restrict your ability to return merchandise for replacement or refund as well as limiting your ability to file a freight damage claim from the shipper. Redelivery or Reconsignment If the freight carrier attempts delivery and is unable to deliver for any reason, redelivery fees may apply. Once a shipment is in transit, new charges will apply if there is a change in the delivery address. Refusal of shipment: If the nerchandise is refused for any reason other then damage or shortages, freight charges for return of the merchandise will be the responsibility of the orderer. Other charges may apply. Please see our RETURNS policy.